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JD: Product Operation Intern - Ticketing System Responsibilities 1. Collaborate with internal stakeholders to understand their requirements and conduct user research to better understand them and their requirements; 2. Collaborate with products for feature development and influence product roadmap through data-driven consumer insights; 3. Develop the roadmap and operationalize key tools supporting sales & operations; 4. Build & maintain the knowledge base including self-help module for external clients.
Qualifications 1. Actively enrolled university student who can commit 6 months for this internship; 2. Excellent written and verbal communication skills along with making presentations; 3. Ads/marketing knowledge from technology companies is preferred; 4. Strong operations skills with the ability to define process improvements; 5. Ability to work cross-functionally with multiple teams and stakeholders; 6. Excellent relationship building, collaboration, negotiation and influence skills.
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